Marston Montgomery Village

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Healthwatch

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Healthwatch Derbyshire Service During Covid-19

The way Healthwatch Derbyshire would usually operate has been reconfigured to focus on providing
a telephone support line for residents needing help in accessing health and social care services.
Due to the Covid-19 pandemic currently affecting the way people can access local services we are looking to help those who need it find out how toaccess services that have been affected.

We are particularly interested in providing telephone support for those without access to the internet or in cases where people haven't been able to findthe information they need regarding other channels such as the NHS Covid-19 hub.
You can still get in touch via other avenues but if you don't have access to the internet, or can't find the information you need regarding Derbyshire health or social care services, the details for the telephone support line are:
Tel: 01773 880786.
Call times: Mon-Friday 10.00am - 3:30pm

Any help in sharing this information to Derbyshire residents without internet access is appreciated. (We may be able to provide information in different formats upon request) Online hub launched to share Derbyshire’s NHS COVID-19 info Derbyshire residents can get the latest NHS Covid-19 information while staying safe at home with the launch of a new online hub.

A one-stop shop of latest updates, advice, information and direct ‘signposting’ to other helpful websites has been added to the Joined Up Care Derbyshire hub at https://joinedupcarederbyshire.co.uk/covid-19-information-and-advice
The information aims to help keep people safe, informed and able to access services during the country’s continuing lockdown in response to the pandemic.

All seven NHS organisations working across the county and the city and county councils will have their service updates covered as they are all partners in the ‘Joined Up Care Derbyshire’ health and care partnership.
If you cannot locate the local health or social care information you are looking for via the above site you can contact Healthwatch Derbyshire via the telephone support line:
Tel: 01773 880786.
Call times: Mon-Friday 10.00am - 3:30pm

Support, advice and guidance for your wellbeing
For some top tips and videos on looking after your wellbeing at this time visit the emotional wellbeing pages of Derbyshire County Council’s website. To find out more about resources and support to help you look after your mental health at this time visit Derbyshire Healthcare’s website.

Mental health support is now available to Derbyshire residents of all ages through a new mental health support line. Call 0300 790 0596 between the hours of 9am and midnight, seven days a week (low cost number).
If you, or someone you know, is in immediate distress there are people you can talk to. You can: Speak to a friend, family member or someone you trust
Call the Derbyshire Mental Health Support line on 0300 790 0596 (seven days a week, 9am to midnight – low cost number)
Call the Samaritans 24-hour support service phone: 116 123 (freephone) or contact Samaritans online
Use the Staying Safe website for support, information and making your safety plan
Make an urgent appointment to see your GP, who may be operating a call-back service. Contact NHS 111, though be aware of delays in accessing this service

In medical emergency and life-threatening situations please dial 999 or attend your nearest hospital emergency department. New Urgent Dental Care Services for the East Midlands
People in need of the most urgent dental care can now access one of the 30 new urgent dental centres which are open in the East Midlands. Since social
distancing measures for Covid-19 and restrictions on daily activity were introduced, all non-urgent “face to face” dental activity at dental practices in the East Midlands has stopped.

People seeking help with dental problems should not visit a local NHS dental practice in person but instead phone your local NHS dentist, between the hours of 9am-5pm, Monday to Friday, for advice on alternative arrangements in place. If you are not registered with a dental surgery contact an NHS dental practice within your local area.

For urgent dental care, out-of-hours contact NHS 111 evenings after 5pm, weekends and bank holidays. The few patients in need of urgent treatment will be referred on to an urgent treatment centre and given instructions on how to access this.

Following these telephone or video consultations, urgent cases will be referred to one of the new Urgent Dental Care (UDC) systems which have been established to meet the needs of people